Cancellation and Shipping Policy

1. Cancellation Policy

Due to the instant delivery of digital products, cancellations are limited and can only be honored under specific circumstances. Please review the details below:

  • Instant Delivery: Once a digital product is purchased and the download link or access is provided, the sale is considered final. Due to the nature of digital content, cancellations or changes to orders cannot be processed after delivery.

  • Cancellation Before Delivery: If the product has not yet been delivered due to a technical issue or delay, you may request a cancellation by contacting our support team at [Insert Email]. If approved, a refund will be processed within 7 business days.

  • Subscription-Based Products: For any digital products sold via a subscription service, you may cancel your subscription at any time before the next billing cycle. No refunds will be issued for the current billing period, but you will retain access to the product until the period expires.

  • Custom Orders: If you’ve commissioned a custom digital product (e.g., personalized artwork, stories, or designs), cancellations are only possible if work on the project has not yet begun. Once work has started, cancellation requests will not be accepted.

2. Shipping Policy

Since all of our products are digital, no physical shipping is required. Here’s how our delivery process works:

  • Digital Delivery: After your payment is confirmed, the digital product will be delivered to you via a direct download link or email within minutes. In some cases, delivery may take up to 24 hours, depending on the complexity of the product or technical issues.

  • Delivery Issues: If you do not receive your digital product after purchase, please check your spam/junk folder, and verify that your email address was entered correctly at checkout. If the issue persists, contact our support team at [Insert Email], and we will resolve the issue promptly.

  • Download Limits: Depending on the product, there may be a limit on the number of times a product can be downloaded or accessed. This limit will be specified in the product description. If you exceed the limit or encounter difficulties, contact our support for assistance.

  • Custom Digital Products: Custom digital products will be delivered based on the timeline agreed upon during the order process. Once the final product is ready, it will be sent to you via email or through a download link.

3. Technical Requirements

Please ensure you have the necessary software and technical capabilities to access and use our digital products. We are not responsible for compatibility issues or lack of access due to insufficient technical requirements on your end.

4. Contact Information

If you have any questions regarding cancellations or delivery of digital products, please contact us at:

  • Email: wall.art.story24@gmail.com
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